Home / ERP Portal for School
ERP Portal for School
(Concept to Launch)
Vision Statement
To build a unified school platform that seamlessly connects teachers, students, parents, and management, fostering collaboration, transparency, and growth in every step of the learning journey
Problem Statement
Currently, schools rely on fragmented communication channels and disconnected systems, making it difficult for teachers, students, parents, and management to stay aligned. This leads to gaps in academic visibility, delayed decision-making, and limited collaboration, ultimately affecting the overall learning experience and student success.
Why Mobile First?
To align with the business goal of driving adoption and engagement, I recommended prioritising a mobile app. Smartphones offered the widest reach, faster ROI compared to desktop or tablet versions.
Benefits
Smartphones are the most accessible and widely used device.
Supports quick, frequent interactions in daily routines.
Leverages camera, GPS, biometrics for richer experiences.
Identified persona
Teacher (Primary Persona)
Students (Secondary Persona)
Parents (Secondary Persona)
School Management (Supporting Persona)
Teacher Persona (Primary)
Name: Ananya Sharma
Occupation: Teacher
Age: 34
Role: High School Science Teacher
Experience: 8 years in teaching
Location: Urban, mid-sized city
Family Status: Married, mother of one child
Background & Context
Ananya is a passionate teacher who genuinely wants her students to succeed. However, she is under constant pressure from management to deliver 100% results and maintain a complaint-free record. In addition to academics, she is expected to manage non-teaching tasks like organizing school functions, maintaining class libraries, and preparing newsletters, which adds to her workload. While she values recognition and rewards, she often feels undervalued and unsupported.
Goals
Help students learn effectively and perform well academically.
Maintain a positive reputation with both parents and management.
Achieve recognition for her hard work and dedication.
Balance teaching responsibilities with non-academic tasks.
Needs
Appreciation and recognition from both management and parents.
Empathy and understanding for the challenges teachers face.
Clear communication channels with parents and management.
Fair workload distribution and realistic performance expectations.
Frustrations / Pain Points
Unrealistic expectation of 100% results regardless of student capability.
Fear of dismissal due to parental complaints or student underperformance.
Excessive workload from non-academic responsibilities.
Strict attendance and memo policies that create insecurity.
Lack of a platform for teachers to raise concerns or provide feedback.
Motivations
Monetary rewards such as cash incentives, salary stability, and fee waivers for her child.
Non-monetary recognition, such as awards, gifts, and appreciation during events.
Insurance policies and social benefits are offered by the school.
Pride in student achievements and positive parent feedback.
Quote
"I love teaching, but sometimes the pressure from management and parents makes it hard to focus on what truly matters — helping students learn and grow."
User interview questions for teacher persona
1. Can you describe a typical day for you as a teacher, including both teaching responsibilities and other tasks you handle?
2. Tell me about how management’s expectations, such as achieving 100% results or avoiding complaints, influence your daily work and stress levels.
3. Can you share some situations where students did not complete homework or projects on their own? How did you manage those challenges?
4. When you think about recognition, what motivates you more — rewards like awards or fee waivers, or appreciation from management and parents? Why?
5. How would you describe your experience with the current communication methods (SMS, phone calls, meetings) between teachers, parents, and management?
6. Can you tell me about a time when a school policy, like attendance rules or complaint handling, felt unfair or discouraging? How did that impact you?
7. What is it like for you to take on extra responsibilities such as organising functions, preparing newsletters, or maintaining class libraries?
8. How do parental complaints or feedback typically affect your teaching experience? In those situations, do you feel your perspective is heard?
9. What kind of support or understanding from management would make your day-to-day responsibilities easier?
10. If you had the chance to redesign one aspect of your work environment — whether it’s policies, communication, rewards, or workload — what changes would you like to see, and why?
Insights received from user interview (teacher persona)
Challenges
-
Teachers are held fully responsible for students’ basic needs, such as ensuring lunch is taken.
-
Students often do not complete homework or project work independently, placing additional pressure on teachers.
-
Management expects zero complaints against teachers from parents.
-
Management demands 100% academic results, regardless of students’ varying capabilities.
-
Teachers experience high workload and stress due to these expectations.
​​
Benefits
-
Cash awards are given if students achieve 100% results.
-
After three years of service, teachers receive a child’s full fee waiver.
-
Additional cash awards or gifts are provided during school functions or events.
-
Teachers receive timely salary disbursement along with PF and ESI benefits.
-
Teachers and students are covered under a 1 lakh accidental policy within the school premises.
-
After five years of service, teachers receive a free 1 lakh LIC policy with premiums paid by management.
​​
Needs & Expectations
-
Teachers need more appreciation and recognition from both management and parents.
-
Teachers want management to empathise with and understand their day-to-day difficulties.
-
Communication Channels
-
Schools send daily SMS updates for homework and unexpected leave.
-
Parents are contacted via phone calls or SMS.
-
School staff are responsible for sending homework communication through SMS.
-
Communication primarily happens via SMS, phone calls, and suggestion boxes.
-
Parent-teacher meetings are held once a month.
-
Teacher staff meetings are scheduled every Tuesday.
-
Student council or class meetings occur monthly.
​​
Pain Points
-
Teachers are fully responsible for organising school functions and events.
-
If office staff are unavailable, teachers are forced to manage administrative tasks during meetings.
-
Teachers are allowed only 20 late entries per year (15 minutes each); exceeding this results in half-day salary deductions.
-
Management issues memos if students fail in exams — three memos affect increments, and five memos may lead to dismissal.
-
Teachers are prohibited from disciplining students physically; any complaints via the suggestion box can escalate directly to the secretary.
-
Parents have the freedom to raise complaints against teachers, but teachers lack a reciprocal channel.
-
Accumulation of 4–5 complaints against a teacher can result in immediate dismissal.
-
Teachers are responsible for maintaining classroom libraries.
-
Teachers must produce a monthly newsletter as part of their routine tasks.
​​
Observations (From Contextual Inquiry)
-
Students in 10th grade achieving 1st or 2nd rank receive fee discounts in 11th and 12th grade.
-
Part-time teachers (e.g., Sports, Yoga) teach only three classes per week but earn competitive salaries.
-
Higher secondary teachers receive better pay and increments, but must conduct two hours of special classes daily.
-
Management requires original certificates from teachers.
-
Parents are given higher priority by management compared to teachers.
-
Partiality and favouritism among teachers are increasingly visible.
-
Teachers are entitled to 12 leave days per year.
-
Parents can meet the secretary daily between 11 AM and 2 PM to file complaints.
-
Even if a project lacks parental involvement, students may receive extra marks for their individual effort.
Task Analysis of teacher persona
Information Architecture for Teacher Persona
Please wait while its loading and click enlarge icon to view in full view.
Due to time constraints, explored specifically on the classroom library’s Scenario
Userflow
Please wait while its loading and click enlarge icon to view in full view.
Wireframe
Please wait while its loading and click enlarge icon to view in full view.
Visual Theme
For the UI design, I derived the colour palette from the school’s uniform to create visual consistency, strengthen brand identity, and build familiarity for students and staff.
Colour Theme from Image
Roboto Font Family used
Roboto was chosen as the primary font due to its versatility, legibility on multiple screen sizes, and alignment with contemporary UI standards.
UI Design
Took the chosen colour palette as a reference and experimented with variations across three key screens to highlight visual consistency and design outcomes.
